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What To Expect As An Agent

  • Respond to general inquiries

  • Provide information regarding the car rental center location in question

  • Respond to inbound sales and customer service inquiries from client's customers

  • Answer inbound calls for customers requesting general information regarding services provided and location-specific information. To include hours of operation, rental policies, location wayfinding, etc.

  • Agents assist customers in reserving a vehicle and must use sales tactics such as assuming the sale and overcoming objections. The agent will need to input reservation and all pertinent information into the client system

Capabilities of Top Performing Service Partners for this Program

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly, and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better
64 GB total Hard Drive or higher

4 GB of RAM or better

USB VoIP Headset

Windows 7, 8, 8.1, or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

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MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1, or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

Sunday 11:30 AM – 3:00 PM EST

Tue - Thurs 6:30 PM – 9:00 PM EST

Saturday 8:00 AM – 3:00 PM EST
 

Client requests agents service 20 hours per week, (3 hours) required on Saturday

 

Starting Pay: $10.50 per hour

Working from Home

Car Rental Support

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