Customer Service Positions

Valen Solutions COVID-19 response


At Valen Solutions, we understand that the economy is in a time of transition. In an effort to support our local community we are temporarily expanding our hiring and staffing services to included customer service and call center professionals. Valen Solutions is here to support you in finding work from home positions today. 

*Positions are on the Arise platform. You must log in to your Arise portal to apply today. If you are not on our team, please CLICK HERE to sign up and apply today!. Please follow the sign-up instructions in the video. 

 

All Jobs are Work From Home Positions! 

Instacart

Job: Inbound Customer Service Chat Support 

 

Duties: 

  • Agents will take 3 concurrent chats while assisting Instacart’s customers. 

  • Agents will answer, manage, and document inbound customer contacts to initiate, verify, change or cancel orders, and other general

       inquiries regarding the Client’s product and services

  • Represent the Instacart brand and spirit by demonstrating empathy
    for the customer, empowering and partnering with the customer, and
    personalizing the experience.

  • Demonstrate a customer-obsessed attitude and do whatever is

       needed to ensure total customer resolution.

Training cost: $9.99

Training Begins: April 27, 2020

Comcast Cable Communications Management LLC

Job: Inbound Tech, Sales & Customer Service Calls 

 

Duties: 

  • Assist Comcast customers with billing or video technical repair inquiries  

  • Review, analyze and respond to customers’ billing inquiries

  • Resolve customers’ open issues or questions

  • Troubleshoot technical issues

  • Determine business offerings that the customer does not currently have and
    make the appropriate sales offer to upgrade and add on to their service

Training cost: $49.00

Training Begins: May 11, 2020

TXU Energy

Job: Customer Support Inbound Collection & Sales

 

Duties: 

  • Assist Comcast customers with billing or video technical repair inquiries  

  • Review, analyze and respond to customers’ billing inquiries

  • Resolve customers’ open issues or questions

  • Troubleshoot technical issues

  • Determine business offerings that the customer does not currently have and
    make the appropriate sales offer to upgrade and add on to their service

Training cost: $49.00

Training Begins: May 1, 2020

Agero Administrative Services

Job: Roadside Assistance Customer Service

 

Duties: 

  • 24/7 service of inbound calls for roadside assistance and other service requests from
    client’s customers and/or client account representatives for assistance with items such as:
    – a vehicle that won’t start
    – flat tire(s)
    – keys locked inside a car
    – vehicle out of gas
    – vehicle in an accident  

  • Place outbound calls to list of client’s service providers to secure appropriate towing
    assistance to resolve the customer’s needs

  • Possible outbound calls to client, client’s customers and/or client account representatives
    for status and clarification purposes.

  • Transfer inbound calls or outbound calls to other client-designated internal support
    departments or client account representatives

  • Outbound coordination to client’s service providers & possible follow up calls for
    clarification and/or additional calls for secondary services

  • Probe to identify the need of the customer based on vehicle inoperable situation 

  • Identify the customer’s location using Google Maps and other client tools

  • Provide policy coverage details based on the specific client program

  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s
    program

  • Provide status updates to customers calling after the initial request for assistance was
    processed 

Training cost: $59.00

Training Begins: May 5, 2020

The Home Depot 

Job: Inbound Sales & Customer Service

 

Duties: 

  • Inbound sales, customer service, and store support 

  • Assisting customers with product questions

  • Placing new orders

  • Handling existing orders: returns/ replacements

  • Provide store specific support

  • Contacting vendors for shipping information 

Training cost: $49.00

Training Begins: May 1, 2020

Valen Solutions

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info@valensolutions.net

Valen Solutions

(336) 727-3373

PO Box 25533

Winston-Salem, NC 27114

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