Customer Service Positions
Valen Solutions COVID-19 response
At Valen Solutions, we understand that the economy is in a time of transition. In an effort to support our local community we are temporarily expanding our hiring and staffing services to included customer service and call center professionals. Valen Solutions is here to support you in finding work from home positions today.
*Positions are on the Arise platform. You must log in to your Arise portal to apply today. If you are not on our team, please CLICK HERE to sign up and apply today!. Please follow the sign-up instructions in the video.
All Jobs are Work From Home Positions!
Instacart
Job: Inbound Customer Service Chat Support
Duties:
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Agents will take 3 concurrent chats while assisting Instacart’s customers.
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Agents will answer, manage, and document inbound customer contacts to initiate, verify, change or cancel orders, and other general
inquiries regarding the Client’s product and services
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Represent the Instacart brand and spirit by demonstrating empathy
for the customer, empowering and partnering with the customer, and
personalizing the experience. -
Demonstrate a customer-obsessed attitude and do whatever is
needed to ensure total customer resolution.
Training cost: $9.99
Training Begins: April 27, 2020
Comcast Cable Communications Management LLC
Job: Inbound Tech, Sales & Customer Service Calls
Duties:
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Assist Comcast customers with billing or video technical repair inquiries
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Review, analyze and respond to customers’ billing inquiries
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Resolve customers’ open issues or questions
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Troubleshoot technical issues
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Determine business offerings that the customer does not currently have and
make the appropriate sales offer to upgrade and add on to their service
Training cost: $49.00
Training Begins: May 11, 2020
TXU Energy
Job: Customer Support Inbound Collection & Sales
Duties:
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Assist Comcast customers with billing or video technical repair inquiries
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Review, analyze and respond to customers’ billing inquiries
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Resolve customers’ open issues or questions
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Troubleshoot technical issues
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Determine business offerings that the customer does not currently have and
make the appropriate sales offer to upgrade and add on to their service
Training cost: $49.00
Training Begins: May 1, 2020
Agero Administrative Services
Job: Roadside Assistance Customer Service
Duties:
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24/7 service of inbound calls for roadside assistance and other service requests from
client’s customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident -
Place outbound calls to list of client’s service providers to secure appropriate towing
assistance to resolve the customer’s needs
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Possible outbound calls to client, client’s customers and/or client account representatives
for status and clarification purposes. -
Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives -
Outbound coordination to client’s service providers & possible follow up calls for
clarification and/or additional calls for secondary services -
Probe to identify the need of the customer based on vehicle inoperable situation
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Identify the customer’s location using Google Maps and other client tools
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Provide policy coverage details based on the specific client program
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Secure a Service Provider to assist the customer, based on the parameters of the policy’s
program -
Provide status updates to customers calling after the initial request for assistance was
processed
Training cost: $59.00
Training Begins: May 5, 2020
The Home Depot
Job: Inbound Sales & Customer Service
Duties:
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Inbound sales, customer service, and store support
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Assisting customers with product questions
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Placing new orders
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Handling existing orders: returns/ replacements
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Provide store specific support
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Contacting vendors for shipping information
Training cost: $49.00
Training Begins: May 1, 2020