What to Expect as an Agent

Dining Customer Phone Support:

  • Inbound calls for assistance with booking a cruise from the client’s customers.

  • Inbound calls for assistance with cruise-specific questions, quotes, and more!

  • Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.

  • Possible outbound calls to client-designated internal support departments, client customers for status and clarification purposes.

  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

 

Resort Customer Service:

 

Direct Sales Calls
• Inbound calls for assistance with booking a cruise from client’s customers.
• Inbound calls for assistance with cruise-specific questions, quotes, and more!
• Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
• Possible outbound calls to client-designated internal support departments, client customers for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.


Casino Calls
• Inbound calls for assistance with client-specific promotions from client’s customers.
• Possible outbound calls to client-designated internal support departments, client customers for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

Capabilities of Top Performing Service Partners for this Program

  • Deliver fluent written and verbal English

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly, and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better
64 GB total Hard Drive or higher

4 GB of RAM or better

USB VoIP Headset

Windows 7, 8, 8.1, or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher 

4 GB of RAM or better

USB VoIP Headset

Windows 7, 8, 8.1, or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

7 days a week

24 hours per day

365 days per year

 

Client requests agents service 20 hours per week, (5 hours) required on a Saturday or Sunday, or a combination of both.

 

Starting Pay: $9.00 per hour (Customer Service)

                      

For Sales:   $2.00 per net booking

                        $1.00 per VPP

                        $0.50 per B+

Working from Home

Cruise Line Support