What to Expect as an Agent

  • Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.

  • Respond to general inquiries

  • Describe the services, plans, and requirements

  • Process change of address requests

  • Accept and process requests for informational materials

  • Research and resolving customer complaints

  • Performing callbacks as a customer resolution

  • Responding to billing clarification as well as claim status questions and inquires

  • Transfer calls to CCHS Customer Service when required

  • Facilitate three-way conferencing and scheduling between customers and service providers

Capabilities of Top Performing Service Partners for this Program

  • Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Provides knowledgeable, friendly and eloquent customer service

  • Experience working with users to identify the best solution

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2class or better
64 GB total Hard Drive or higher
4 GB of RAM or better
USB VoIP Headset
Windows 7, 8, 8.1, or Windows 10
Hard-wired connection (no wireless) Minimum 10mbps download / Minimum 3 Mbps upload

MAC Requirements:

Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1, or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
64 GB total Hard Drive or higher 
4 GB of RAM or better
Hard-wired connection (no wireless) Minimum 10mbps download / Minimum 3 Mbps upload
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Sunday – Saturday 6:00 AM – 12:00 AM EST 
 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

 

Starting Pay: $12.50 per hour

Working from Home

Home Improvement Support