What to Expect as an Agent
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24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
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a vehicle that won’t start
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flat tire(s)
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keys locked inside a car
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vehicle out of gas
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vehicle in an accident
• Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
• Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed
Capabilities of Top Performing Service Partners for this Program
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Deliver fluent written and verbal English
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Demonstrate a proven ability to deal with challenging customers and situations
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Be confident inability to achieve metrics
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Build and maintain strong working relationships through exceptional communication
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Provide proven problem-solving capabilities to deliver a practical solution
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Working knowledge of google maps and other mapping resources
Equipment Requirements
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better
64 GB total Hard Drive or higher
4 GB of RAM or better
USB VoIP Headset
Windows 7, 8, 8.1, or Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
MAC Requirements:
Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1, or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
64 GB total Hard Drive or higher
4 GB of RAM or better
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
7 days a week,
24 hours a day,
365 days
Client requests agents service 20 hours per week, 5 hours Sat and/or Sun
Starting Pay: $10.00 per hour
Roadside Assistance Support