• Responding to general inquiries

• Providing information regarding the car rental center location in question

• Respond to inbound sales and customer service inquiries from client's customers

• Answer inbound calls for customers requesting general information regarding services provided and location-specific information. 

• Agents assist customers in reserving a vehicle and must use sales tactics such as assuming the sale and overcoming objections. The agent will need to input reservation and all pertinent information into the client system.

Capabilities of Top Performing Service Partners for this Program

• Deliver fluent written and verbal English

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better
64 GB total Hard Drive or higher

4 GB of RAM or better

USB VoIP Headset

Windows 7, 8, 8.1, or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

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MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

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**Any other equipment needed will be advised of upon enrollment**