What To Expect As An Agent

Dining Customer Phone Support: Take calls from customers that wish to make reservations for Dining, Children’s Activities, and Cirque du Soleil performances.

Resort Customer Service: Help make reservations for Lodging, Tickets, Air, Packages, or asking general questions.

Mainline: Serves as the transfer hub and information line primarily for customers or anyone within the property needing information. Calls vary from requests to housekeeping, to confirming hours of operation, to inquirie.s about packages, pets, etc.

Capabilities of Top Performing Service Partners for this Program

  • Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations.

  • Provides knowledgeable, friendly, and eloquent customer service

  • Experience working with users to identify the best solution

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset

Windows 7, 8, 8.1, or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1, or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

64 GB total Hard Drive or higher 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

365 days per year

7:00am -11:00pm EST

 

Client requests agents service 20 hours per week, (7.5 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $9.00 per hour (Reservations and Dining)           $8.50 per hour (Mainline)

Working from Home

Theme Park Support